HELP CENTER
Welcome to the SYNVOX Help Center. Below you’ll find answers to the most commonly asked questions about our product, shipping, orders, and more. If you can’t find what you're looking for, feel free to contact us at support@synvox.store.
1. When will my order ship?
We typically process and ship all orders within 1–3 business days. During peak seasons, please allow up to 6 business days for processing. Once shipped, you'll receive a tracking number via email.
2. How long does shipping take?
Delivery times vary by country. On average, shipping takes between 5–19 business days depending on your location. You can view the full list of shipping times on our Shipping Policy page.
3. Can I track my order?
Yes. Once your order has shipped, you'll receive a tracking number by email. You can track your shipment on our Track Your Order page anytime.
4. Which payment methods do you accept?
We currently accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. All payments are processed securely via Stripe. We do not accept PayPal at this time.
5. Do you offer refunds or exchanges?
Yes. We offer a refund policy in accordance with our Refund Policy. If your item arrives damaged or defective, please contact us within 14 days of delivery to initiate a return or replacement.
6. Can I change or cancel my order after placing it?
We begin processing orders very quickly, so if you need to make a change or cancel your order, please contact us immediately at support@synvox.store. If the order has not yet shipped, we will do our best to assist you.
7. Is your product covered by a warranty?
Yes, our product comes with a 30-day satisfaction guarantee. If you’re not happy with your purchase, we’ll work with you to make it right.
If you still have questions or need personalized assistance, our customer support team is always here to help. At SYNVOX, we are committed to providing not only high-quality products but also a smooth and reliable shopping experience from start to finish.